Your order will be dispatched in 1-15 business days of receiving payment (Monday-Friday). You should expect to receive it within 1-7 business days after dispatch depending on your location, and shipping method chosen at checkout (within the U.S.)
In the very unlikely event that your item is lost or damaged during post, then we are responsible and will issue either a full refund or replacement.
Shipping of Different Products
We have multiple production warehouses throughout the country and depending on product ordered and your location, your order will be produced and shipped from a different facility. When ordering different products, you might receive separate packages from more than one shipping facility.
Allow 2-4 weeks for arrival. In rare cases, delivery might take up to 90 days. Please wait for this period before filing a claim.
USPS and Tracking Numbers
Please note that USPS only provides tracking number for the domestic leg of delivery. Once your package leaves the United States, your items can no longer be tracked. If you would like us to use UPS to ship your package (which provides tracking all the way to you), please contact us before placing your order. Make sure to provide us your shipping address and items you are interested in purchasing, and we will send you a UPS shipping quote for your order.
Custom Fees, Duties and Additional Import Taxes
Please note that any importing customs fees, duties, and any additional taxes associated with your purchase upon arrival IS NOT included in product or shipping prices offered to you here, and if applied to your order, you might receive a separate bill upon your package arriving in your country. Importing fees vary by country and merchandise, therefore we cannot calculate this beforehand – Please contact the Customs Agency in your country if you would like more information.